We apologize for any inconvenience caused. If your item arrives damaged or defective, please contact us within 48 hours of receiving the product.

We will gladly arrange for a replacement or refund, depending on the situation.

Please provide photos of the damaged item and packaging to help us expedite the process.

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible.

We'll do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.

Please make sure the item is unused and in its original packaging to qualify for a return.

We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Rest assured, all transactions on our website are secure and encrypted to protect your personal information.

Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on your location. During checkout, you can enter your address to see the available shipping options and costs for your destination.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

After placing your order, you will receive a confirmation email with a tracking number and a link to track your package.

Simply click on the link or enter the tracking number on our website's tracking page to see the current status of your shipment.

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at contact@maxora.shop or by filling out the contact form on our website.

We strive to respond to all inquiries within 24 hours during our regular business hours.